Logmein: Remote Access

Ever needed to help someone with a computer problem but was frustrated because all you were going by was a phone conversation? Wish you could be there to help. I've found a couple of remote access programs/services that could help. One is called logmein.com another is called techinline.com. I'm currently testing out both to see which would work out better for me. Logmein has a free edition but is a bit limited and requires both parties to have an account. Unfortunately ther pay versions are a bit pricey. Techinline is a little less pricey though I haven't fully tested it, it looks promising. I'll try and keep you posted.