Tuesday, November 20, 2007

Remote Access - the continueing saga

As some of you may know I've been trying out various remote access programs such as LogMeIn, VNC and Techinline. My goal was to find one that was to find one that was easy to use. Especially for the end user(or host as some programs call it). Many of those I'd like to help out are what I call rookie or casual users. As some may know helping someone over the phone can be frustrating for both parties because you can't see what they are doing. Another is that they a lot of times use terminology that is either incorrect or unknown to them. What may be second nature to yourself can be completely foreign to a newcomer. It's not there fault we all had to start somewhere. Set up(or installation) of the program was very important because that was the one part where you can't see what they are doing. Once up and running is no problem.

Anyway I digress. A recent one that looks promising is called Crossloop. This was recommended to me from a friend I've seen other recommendations on the web. I did download the program. It was simple and took only a few minutes(very important!). I've yet to try it out but so far it looks good. I'll keep you posted.

2 comments:

Mrinal said...

Bob - I am with CrossLoop. Please let me know if you have any questions.
It will be our pleasure.
I also recommend our blog as a good resource for new developments, troubleshooting etc.

rjplumer said...

Thank you. If I have any questions I'll let you know. So far so good. It does what I was looking for.