Crossloop glitch

As much as I've bragged about Crossloop I seem to hit glitches. I went to connect up with my mother-in-law I was unable to connect. I could login through the website but I was unable to through Crossloop itself. Well decided to try anyway without logging in. She installed the program (very easy), but after which punch in her numbers nothing would happen. I also tried with a second PC with no luck. Not quite sure what happened. I think I ran into a similar problem a couple of weeks ago. I shot off a couple of emails to them to see what's up. It was disappointing but I'll try again.